CLIENT CARE
We are here to support you at every turn.
CLIENT RELATIONSHIP CENTRE
Our dedicated team of Land Rover specialists stands ready to provide
personalized assistance whenever you need it (see contact details
above).
For immediate assistance or inquiries, please contact us:
Tel: +971 4 309 8901 (International)
Email: crcmena@landrover.com
Opening Hours:
Monday to Thursday: 9:00 AM to 6:00 PM
Friday: 9:00 AM to 1:00 PM
(UAE time, excluding public holidays)
LAND ROVER CARE APP
FAQ
Explore our comprehensive FAQ section for immediate answers to common inquiries.
ROADSIDE ASSISTANCE CARE
Welcome to a luxury care service that is designed to provide you with peace of mind and keep you on the move, no matter the circumstances. Whether you encounter a flat tyre, a mechanical breakdown, an accident, or require assistance with a dead battery, our experienced support is just a phone call away, available 24/7.
ROADSIDE ASSISTANCE CARE BENEFITS
Exclusive 5-Years/150,000 km Complimentary Coverage
From the moment you drive away in your new <BRAND NAME>, you're
protected by our comprehensive Roadside Assistance Care
program for five full years or 150,000 km, whichever comes first.
This exclusive benefit is our way of welcoming you to the Land
Rover family and ensuring your ownership experience is nothing
short of exceptional.
Available 24/7
ACCIDENT REPAIR AND SPECIALIST BODYSHOP SUPPORT
The certified technicians in our network of authorized bodyshops undergo rigorous manufacturer training and utilize advanced diagnostic equipment to address everything from minor cosmetic blemishes to significant structural damage. This ensures your vehicle is restored to its original excellence while maintaining the original warranty protection.
SERVICING, MAINTENANCE AND WARRANTY
SERVICING & SERVICE PLAN
Your <BRAND NAME> requires servicing every 13,000 km or 12 months (whichever occurs first) to maintain it in the best condition. Our comprehensive 5-year Service Plan* covers all scheduled maintenance with transparent fixed pricing, while our Electronic Vehicle Health Check provides detailed visual documentation of your vehicle's condition—delivering complete peace of mind with every service.
REQUEST A SERVICE
Keep your vehicle in peak condition with our flexible servicing options. Booking is effortless—choose between our user-friendly online platform or the convenient Land Rover Care App. Both options include a complimentary vehicle health check and the ability to select your preferred date, time, and mobility solution.
ONLINE SERVICE HISTORY
Access your complete service history at the touch of a button for vehicles manufactured from July 2013 onwards.
MAINTENANCE EXCELLENCE
WARRANTY & EXTENDED WARRANTY
ELECTRONIC VEHICLE HEALTH CHECK
MOBILITY SOLUTIONS
Mobility Promise
We understand that your time is invaluable. Our comprehensive mobility solutions ensure that your schedule remains uninterrupted while your vehicle receives the expert care it deserves. We've curated a range of premium mobility options to keep you moving with the comfort and sophistication you expect from Land Rover:
• While you wait experience - transform necessary maintenance into a moment of refined
relaxation. Our carefully designed owner lounges offer an environment where productivity and
comfort coexist.
• Chauffeur Service – Be transported in luxurious comfort by our professional chauffeurs in a
dedicated <BRAND NAME> vehicle.
• Executive Taxi Service – Enjoy complimentary premium transportation to your destination of choice.
• Collection & Re-delivery – Allow us to collect your vehicle from your preferred location and return it once servicing is complete. Please note, this service might incur Retailer charges.
• Courtesy Vehicles – Experience continued driving pleasure with our fleet of meticulously maintained <BRAND NAME> vehicles. Please note, confirmation of courtesy car is on basis of availability and nature of repair.
• Mobile Service – In select markets, our Mobile Care units bring our expertise and technicians directly to your location.
EXCLUSIVE BENEFITS FOR RANGE ROVER (L460) & SV OWNERS IN GCC
Seamless Service Experience.
Our complimentary Collection & Delivery Service is exclusively designed for Range Rover (L460) and SV owners in the GCC countries (UAE, KSA, Oman, Qatar, Bahrain, Kuwait). This bespoke service orchestrates the collection of your vehicle from your preferred location, its meticulous maintenance at our state-of-the-art facilities, and its seamless return—all synchronized to your schedule. Available for all scheduled maintenance visits within 5 years or 65,000 kilometers (whichever occurs first) for vehicles purchased from April 1, 2024, this service embodies our commitment to creating an ownership experience that is as extraordinary as the vehicle you drive.
MOBILE CARE: EXPERT SERVICE AT YOUR LOCATION
Experience the ultimate convenience with Land Rover Mobile Care, our premium service that brings our workshop expertise directly to your preferred location. Our distinctively branded mobile units are fully equipped with advanced diagnostic technology and staffed by highly-trained technicians who can perform tire replacements, battery services, software updates, and various minor repairs without disrupting your schedule.
Each service concludes with the same comprehensive quality checks performed in our workshops, ensuring your complete peace of mind.
Currently available in UAE, Kuwait, Qatar, Saudi Arabia, Iraq, and Egypt, this exclusive service can be
easily scheduled through your local retailer.
ACCESSORIES
CONNECTED CARE
INFOTAINMENT & SOFTWARE UPDATES
Remote Vehicle Control & App
Remote Vehicle Health Monitoring
Experience peace of mind through JLR's advanced remote diagnostic technology. With your consent, we can proactively monitor your vehicle's health through sophisticated over-the-air diagnostics.
This allows us to identify potential concerns before they become issues, enabling our retailers to reach out with timely solutions tailored to your schedule. By combining intelligent vehicle monitoring with proactive care, we transform traditional vehicle maintenance into a seamless ownership experience -ensuring your journey continues uninterrupted.
ELECTRIC VEHICLE OWNERSHIP
Owners' Library
All your vehicle’s useful features in one place. Find unique opportunities, discover our proud history and our exciting partnerships.
* The 5-year Warranty, Servicing, and Roadside Assistance are subject to market-specific variations and local legislation. Coverage details, terms, and conditions may differ across territories within the MENA region. Please consult your authorized Land Rover Retailer for precise information regarding coverage applicable to your specific vehicle and location.)
1 Available to download via the Apple App Store or Google Play for most AndroidTM and AppleTM iOS smartphones. Land Rover Remote App requires network connectivity, a compatible smartphone, an InControl account and a Remote subscription. To continue using the relevant feature after its initial subscription period, you will need to renew your subscription and pay the applicable renewal charges.
2 InControl features, options and their availability remain market dependent - check with your Retailer for local market availability and full terms. Certain features require an appropriate SIM with a suitable data contract which will require further subscription after the initial term advised by your Retailer. Mobile connectivity cannot be guaranteed in all locations. Information and images displayed in relation to the InControl technology, including screens or sequences, are subject to software updates, version control and other system/visual changes depending on options selected. Full terms and conditions can be found here.